Refund policy

Returns

You have 30 days from the day your order is delivered to ask for a return.

To qualify, the item needs to come back in the same condition you received it: unworn, unwashed and unused, with any tags still attached and in its original packaging. Please include your order number or other proof of purchase.

To start a return, email us at salvationzip@outlook.com with your order number and the reason for the return. If your return is approved, we will send you a return shipping label and step-by-step instructions on where and how to send your package. Returns sent back without being approved first can't be accepted.

Damaged, defective or wrong items

Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, email us right away at salvationzip@outlook.com with your order number and a photo so we can look into it and make it right.

Items that can't be returned

  • Gift cards
  • Sale items (any item bought at a discounted or sale price)
  • Add-on services such as Shipping Protection and the 30 Day Warranty once your order has shipped
  • Items that have been worn, washed, damaged after delivery or are missing their original packaging

Sale items are final sale and can't be returned or refunded, unless they arrive damaged, defective or incorrect (see above). If you're unsure whether your item qualifies, just reach out and ask.

Exchanges

The quickest way to get a different style is to return the item you have and, once the return is approved, place a new order for the one you want.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you can cancel or return it within 14 days of delivery for any reason, no explanation needed. The item still needs to be unworn and unused, with tags, in its original packaging, together with proof of purchase.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether your refund is approved. Approved refunds are sent back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to process and post it.

If it has been more than 15 business days since your return was approved and you still don't see the refund, contact us at salvationzip@outlook.com.

Questions

For any question about returns or refunds, email salvationzip@outlook.com.